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The Pearl of Uroa

Privacy Policy

Clear information about how we handle personal data, cookies and guest communications.

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What we collect

We may process guest and enquiry information such as name, email address, telephone number, country, address details, stay dates, selected room types, add-ons, flight details you choose to share, and special requests.

How we use your data

We use your information to handle bookings, communicate before and after your stay, arrange transfers or experiences you ask for, prevent abuse, and maintain basic business records.

Legal basis

We process data because it is necessary to take steps at your request before a booking, to perform or manage your stay, to comply with legal obligations, and to protect legitimate business interests such as security and fraud prevention.

Sharing with third parties

We do not sell personal data. Information is only shared when necessary with service providers involved in running the hotel, processing communications, securing the website, or arranging services you requested.

Retention

Booking and operational records are kept only for as long as reasonably necessary for guest service, accounting, legal compliance and dispute handling. Security logs are kept for a limited period and reviewed only when needed.

Your rights

Subject to applicable law, you may request access, correction, deletion or restriction of your personal data. You may also object to certain processing or withdraw consent where processing relies on consent.